Help Index

• Home
• Frequently-Asked Questions
• Accounts
• About Your Account
• Creating a New Account
• Logging Into an Existing Account
• Changing Your Account Information
• Fare Discounts
• Terms and Conditions
• One-Time Orders
• About One-Time Orders
• Placing a One-Time Order
• Checking Out
• Recurring Orders
• About Recurring Orders
• Creating a Recurring Order
• Managing Your Recurring Order
• Making Payments
• Accepted Payment Methods
• Fare Vouchers (Payment Promises)
• SmartBenefits Personal Account Service
• Employer-Sponsored Debit and Credit Cards
• Split Payments
• Default Credit Card
• Shipping
• Shipping Options
• International Orders
• Replacement Tickets
• Refunds
• Mail and Fax Orders
• SmartBenefits Personal Account Service
• What is the SmartBenefits Personal Account Service?
• Who is eligible to have a SmartBenefits Personal Account?
• Will I be able to access SmartBenefits at other transit vendors?
• How do I establish a SmartBenefits personalized account?
• How do I use Smart Benefits with CommuterDirect.com?
• When can I make a SmartBenefits promise on CommuterDirect.com?
• How do I use SmartBenefits at The Commuter Store?
• When will I be able to use SmartBenefits at The Commuter Store?
• How can I add or change my SmartBenefits contribution amount?
• Is there any cost for me to participate in this service?
• What happens if I do not use all of my allocated benefits in a given month?
• How do I change my benefit allocation or cancel my SmartBenefits account?
• What do I do if I wish to cancel my account and I have an unused balance?
• Why was my credit card charged when I get SmartBenefits from my employer?
• What do I do if I find an error in my SmartBenefits, Commuter Store or CommuterDirect account?
• Privacy Policy
• The Commuter Store and Mobile Commuter Store
• Senior, Disability, Student and Youth Discounted Fares
• BWI Parking for MARC and CommuterDirect.com Customers
• Transit Information
• Commuting Options
• Transit Schedules
• Washington, D.C.-Area Transit Systems
• MARC Ticket Vending Machine (TVM) Help & Information
• About MARC Ticket Vending Machines (TVMs)
• Registering for Discounted Fares
• Registering to Use Employer SmartBenefits
• Frequently-Asked Questions About TVMs
• Contact Staff